HELP CENTER
What You Need to Know
As part of our ongoing commitment to provide users with exceptional service, we’re here to answer all your questions. UGCme offers users a unique technological experience. We’ve listed our most frequently asked questions below. However, if you still have something on your mind, do not hesitate to get in touch.
What is UGCme?
UGCme is a user-generated content marketplace that connects content creators with content customers, such as brands and businesses. We provide a platform where creators can upload photos and videos, and content customers can place bids to purchase or license that content.
How does it work for Content Creators?
Content creators can easily sign up and upload their content on UGCme. Once uploaded, your content becomes available for brands and businesses to discover. You have the flexibility to choose whether you want to sell your content outright or license it for specific uses.
How does it work for Content BUYERS (Brands)?
Brands can explore content or search for specific keywords to find the perfect content for their campaigns. In just a few clicks, brands will have access to the digital files and rights to use the content as their own.
Is there a fee for using UGCme?
Signing up and browsing content on UGCme is free. We charge a transaction fee only when a successful purchase or licensing agreement is made between a content creator and a content buyer. Our fee structure is transparent and designed to be fair to all parties involved.
What rights do content creators retain?
Content creators retain the rights to their uploaded content on UGCme. When content is licensed, creators specify the terms of use. If content is purchased outright, the rights transfer to the content buyer as agreed upon in the transaction.
Is there a review process for content before it's published?
Yes, we have a review process in place at UGCme to ensure that content complies with our guidelines and standards. This review process helps maintain the quality and authenticity of the content on our platform.
How do I get paid as a content creator?
When your content is purchased or licensed on UGCme, earnings are deposited into your account. You can then request a payout according to our payout schedule. We offer multiple payout options for your convenience.
Is my personal information and content secure on UGCme?
We prioritize the security and privacy of our users at UGCme. Your personal information and content are protected through encryption and strict data security measures. For more details, please review our Privacy Policy.
How can I get in touch with customer support at UGCme?
If you have any questions, concerns, or need assistance, our customer support team at UGCme is here to help. You can reach out through our Contact Us page, and we'll respond promptly to address your inquiries.